Returns & Exchanges
We want you to love your LifeStraw apparel and accessories, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your fit isn't perfect, we are committed to making it right with a seamless return experience.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure your return is accepted and processed quickly.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing